Press Release | Lima Airport Enhances Passenger Experience Using Living Map’s Digital Mapping Solution
Jorge Chávez International Airport (Lima Airport), is the primary international gateway to Peru, located in Lima. This well-connected airport is a major hub in South America, renowned for its efficiency and modern facilities, which are continually being upgraded to handle increasing passenger traffic.
In its mission to grow as a modern, efficient, and inclusive airport, Lima Airport has recently implemented Living Map’s digital mapping solution and innovative technology to further enhance passenger experience and operational efficiency. Visitors and staff can now navigate the airport using the digital map integrated into the Lima website and displayed throughout the facility via posters and QR codes. Passengers can scan the QR codes to access the airport map on their mobile devices, allowing them to load desired routes and plan their journey to flight gates, shopping facilities, airport services, and dining options.
“Living Map is delighted to partner with Lima Airport and support them throughout the digital transformation of the airport. As a team, we are proud to deliver our multilanguage map to our partners at Lima Airport and excited to continue supporting their ambitions for growth,” shares Peter Asman, Living Map’s CRO.
“In our search of technology for a wayfinding solution, we wanted to implement not only a map solution, but also provide a superior User Experience (UX) to ensure passengers could easily find their gate or restaurant. One of the reasons we selected Living Map is for their ‘blue dot’ functionality, which shows passengers their real-time location at the airport”, mentions Javier Cabanillas, LAP Digitalization Product Manager.
Key Features of the Living Map Digital Mapping Solution:
Enhanced Passenger Experience
Passengers can navigate the airport with ease, reducing stress and disruptions to their travel plans. The digital map empowers passengers to feel confident reaching their gates and services on time.
Inclusivity and Accessibility
With step-free routing options and highlighted accessible routes, ramps, and elevators, the map promotes inclusivity and removes physical barriers for individuals with mobility impairments.
Multilanguage Support
The digital map offers multilanguage options, ensuring passengers from diverse linguistic backgrounds can navigate the airport seamlessly and confidently. The Lima Airport map is accessible in English, as well as Spanish.
Visitor Engagement
Passengers and visitors can access the digital map through the airport's website, enabling them to familiarise themselves with the airport layout before arrival. This interconnected digital experience enhances the overall travel experience and supports passengers in making informed decisions.
Real-Time Updates
The map management system enables facility managers to make real-time updates, accommodating any last-minute changes. For instance, if a set of elevators are out of order, the map can be immediately updated to direct passengers to alternative routes.
Data-Driven Improvements
The map's analytics dashboard delivers valuable insights into user behaviour and airport traffic, empowering data-driven decisions to enhance operational efficiency and helping facility managers identify bottlenecks.
The implementation of Living Map’s digital mapping solution at Lima Airport represents a pivotal advancement in the airport’s ongoing efforts to enhance passenger experience and operational efficiency. By offering an intuitive, accessible, and multilanguage digital map, Lima Airport ensures that all passengers, regardless of their mobility or language preferences, can navigate the airport with ease and confidence. This innovative approach not only improves day-to-day operations but also underscores Lima Airport’s commitment to inclusivity and exceptional service.
Explore the Lima Airport Map here.
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About Living Map
Living Map is a market leader in indoor / outdoor digital mapping. The company specialises in crafting dynamic, client-managed, and branded digital maps across a wide spectrum of environments, from intricate indoor spaces to expansive city areas. Living Map has earned the trust of global clients in transportation, healthcare, retail, culture, and smart spaces, including notable names like Canary Wharf, St. Pancras, and the Met Museum.
Living Map is a game-changer, offering a turn-key solution that excels in user-friendliness and intuition. It delivers real-time, customisable step-by-step directions, putting clients in control and benefiting visitors, patients, and travellers alike with time saved, reduced stress, and heightened satisfaction.
Unlike traditional signage or paper maps, the digital map handles complex routes, accounts for real-time changes - such as construction and temporary closures - and optimises routes based on distance, time, and accessibility. Routes can also be curated with personalised guides and must-see stops, enriching the visitor experience, and transforming how they navigate the environment.
Beyond navigation, Living Map is a data powerhouse, capturing insights into visitor behaviour and route popularity, boosting operational efficiency and revenue for clients. By extension, for Facilities Management and operational purposes, the same map can be configured to locate and find IoT tagged equipment and any range of fixed and mobile assets our clients might wish to define.
In essence, Living Map is a strategic partner for clients looking to transform the visitor experience while retaining full control over their brand and data. Living Map is reshaping the future of navigation, one map at a time.
For more information, go to www.livingmap.com
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About Lima Airport
Lima Airport Partners (LAP) is the private operator of Jorge Chávez International Airport. Its partnership structure comprises Fraport AG, which manages Frankfurt Airport and other major airports worldwide, and the International Finance Corporation (IFC), part of the World Bank, with a 19.99% financial stake. Over the past 23 years, LAP has invested more than US$1.779 billion in upgrading and modernizing the airport, and has contributed US$3.255 billion to the Peruvian government in transfers and taxes under the Concession Contract.
For more information, go to www.lima-airport.com
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