How Living Map is improving patient experience at Warwick Hospital
Problem
Patients and visitors can experience stress and delays due to limited parking and difficulty navigating the hospital's complex layout.
Goal
Create an easy-to-use navigation tool that helps visitors find parking, navigate the hospital, and access public transport options, encouraging bus or train sustainable commuting to reduce stress and improve the overall experience.
Approach
Deploy interactive digital maps on kiosks in key areas and on the Trust’s website to assist visitors in navigating the space, while also displaying live public transport schedules and nearby routes to encourage alternative commuting options.
Living Map Solution:
“Through the Living Map solution, we are committed to reducing missed appointments and easing visitor stress, ultimately contributing to more efficient and patient-centred care."
Nigel Corcoran
Associate Director of Capital and Estates at South Warwickshire University NHS Foundation Trust
Enhanced Patient Experience
Patients and visitors can easily navigate the hospital, locating departments, clinics, amenities, and parking. The interactive map provides real-time directions, reducing stress and helping them find essential services—ultimately enhancing their experience during what can often be a challenging time.
Data-Driven Insights
The digital map collects data on patient footfall and facility usage, offering valuable insights for optimising department locations, resource allocation, and staffing. Hospitals can use this information to enhance efficiency, reduce wait times, and improve patient care.
Inclusivity and Accessibility
Designed with accessibility in mind, the digital map provides clear, stair-free routes, elevator locations, accessible restrooms, and other essential facilities. This ensures a seamless and stress-free experience for all patients, visitors, and staff, regardless of mobility needs.
Seamless Navigation
Appointment locations can often change, and real-time updates to the map ensure that patients and visitors always have the most accurate information. If a doctor's room changes, the interactive map can be updated instantly, preventing confusion and delays.
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